wingmate support channel

Wingmate´s support channel tab allows you to see what support channels are available on a specific funnel or page over a specific period.

You will be able to answer questions such as:

1. Did your online visitors use live chat?

2. Did your web visitor prefer the chatbot?

3. Do you see a decrease in the number of search box queries?

4. Should you focus your live chat more to the end of the sales funnel to decrease social chat of you agents?

Example wingmate dashboard - support channel

In addition, it is crucial to not only know how many shows you had on each page or in the funnel, but also how many chatbot sessions were there compared to the number of shows?

Example wingmate dashboard - support channel

Are your online visitors escalating a substantial number of chats to web forms? Or are your number of no results decreasing, but not according to plan for just one page? You will find out quickly with wingmate's support channel tab.

wingmate support channel benefits:

1. support channel usage

2. number of shows, session and escalations per channel