wingmate intelligent engagement

Wingmate’s intelligent engagement service is the method you should use when interacting with your online visitors. With intelligent engagement you will find great online results (leads, sales, service, etc.) as you will interact with your online visitor using the right channel.

By consistently listening to your online customer or prospect at every stage in the sales funnel, you will learn which channel will work best on each specific page.

For example, in general it will be more effective to use a chatbot at the beginning of the sales funnel so your agents will not have to deal with “social chat” or generic questions that can be simply answered by the chatbot. More towards the end of the sales funnel when online visitors have the highest intent of buying your product it will be better to use live chat. Improving overall labour yield of your agents and reaching your online objectives.

Wingmate’s intelligent engagement service will provide your online visitors with the right information in the right place through the right channel. Wingmate's Online Performance Program will allow you to focus your resources more effectively. In addition, your online visitors will enjoy a better online service and online customer experience.

wingmate intelligent engagement benefits:

1. higher customer retention

2. a better user experience

3. increase in online sales

4. better customer service

5. more customer satisfaction